Terms and Conditions

Returns, Refunds and Exchanges

1. If goods are faulty or the reason for return is covered by the Australian Fair Trading Act & Trade Practices Act.
We will refund or exchange goods.

2. If goods are incorrectly supplied.
We will exchange goods for the correct item.

3. If goods are incorrectly ordered or you change your mind.
We accept goods back at our discretion. The goods are to be unused and in the original condition and returned within 14 days. You will be issued with a credit note valid for 12 months. A restocking fee of 20% may be charged. Freight charges will not be refunded. Items that are non-stock / special order products will not be accepted for return.

4. No returns on sale items.

Delivery
Our carriers may require a signature at time of delivery and are NOT able to schedule deliveries or call you prior to delivery.

Pricing
All prices are expressed in Australian Dollars and are subject to change without prior notice. No responsibility is accepted for any error or omission.

Goods & Services Tax (GST)
Prices include GST where applicable, by Australian Government Law currently 10%.

Payment
We accept credit card payments (Visa, Mastercard) and EFT for orders placed via our online store. We do not charge commission. Your card will be charged when goods are dispatched. Unpaid orders will be considered cancelled after a period of 7 days.

Order Cancellation or Variation
Order may NOT be cancelled once an order has been placed.

Force Majeure
Window Workshop will not be liable for any failure to deliver or any delay in delivery due to any cause beyond its control including but not limited to Acts of God, fires, labour disputes, inability to obtain material or government actions. In the event of any such delay the date of delivery will be extended by a period equal to the time lost by reason of such delay.